Operating Model Review

The client was evaluating its back-office operating model due to challenges such as fund accounting system technology limitations, expanded workload due to acquisition of new fund portfolios, and high employee churn in its fund accounting and valuations teams.

Given our domain expertise, and our understanding of the industry landscape and best practices, we were engaged to evaluate its current business model and growth strategy. We were also asked to recommend a future fund accounting and back office operating model for the client. It was critical that the new operating model enabled the client’s business objectives around timeliness and accuracy of fund accounting and reporting for all its fund schemes.

What we did

  • Analysed existing systems, processes, governance and controls with respect with respect to back office operations
  • Identified technology, control, governance and process gaps in existing processes
  • Evaluated and recommended insourcing vs outsourcing options for the operating model
  • Defined evaluation criteria for outsourced vendor selection
  • Facilitated the complete vendor selection process based on the evaluation criteria and vendor benchmarking, using our own vendor selection model

Our impact

  • Helped client identify gaps in their existing back-office operating model and recommended an option that was best aligned with their business objectives
  • Helped client identify the right outsourced business partner who could meet their current and future business needs

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