Aladdin Operations and Investment Data Management Managed Service

Our client required operational support across its Investment Data Management function to strengthen daily workflows supporting Aladdin, Performance & Attribution (P&A), and downstream reporting processes. The environment involved complex data flows across multiple vendors, custodians, and internal systems, with recurring challenges around security setup, benchmark alignment, reconciliations, exception handling, and file delivery oversight. The client was also experiencing increased operational pressure during release cycles and rebooking windows, resulting in higher volumes of data exceptions, delayed processing, and increased dependency on internal SMEs for issue resolution. We implemented a dedicated operational support model focused on improving workflow stability, strengthening operational controls, and providing scalable support across Aladdin-centric investment operations.

What we did

  • Established a dedicated operational support team providing coverage across Aladdin workflows, referential data management, reconciliations, and exception triage
  • Supported end-to-end instrument lifecycle management including security onboarding, account setup, policy tree maintenance, benchmark configuration, and portfolio structure updates
  • Performed operational oversight across market value, cash flow, benchmark, FX, and asset allocation reconciliations to support Performance & Attribution processes
  • Managed data quality monitoring and issue triage across Aladdin, custodians, and downstream systems, coordinating with vendors and internal stakeholders for resolution
  • Implemented structured root cause analysis (RCA), issue tracking, and escalation workflows to improve transparency and reduce recurring operational breaks
  • Oversaw inbound and outbound file delivery processes, including monitoring of T+1 workflows, large-volume feeds, and post-release processing activities
  • Introduced documentation standards, operational reporting, and knowledge management processes to support scalability and reduce dependency on key individuals

Our impact

  • Improved operational stability across Aladdin-supported workflows through structured issue management and reconciliation oversight
  • Reduced dependency on internal SMEs by establishing clear triage, escalation, and operational ownership processes
  • Enhanced data quality and consistency across benchmarks, strategy tags, referential data, and valuation inputs supporting downstream reporting and compliance workflows
  • Enabled scalable support during high-volume periods including release weekends and rebooking activities through a dedicated operational coverage model
  • Established a stronger operational governance framework through standardized documentation, RCA tracking, and ongoing process refinement initiatives

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